Refund policy

Return Policy

Haidere Shop

We want you to shop with confidence at Haidere Shop.

Return Eligibility

Items may be eligible for return if:

  • Product is damaged
  • Wrong item was received
  • Product has manufacturing defects

Return Conditions

Returned items must:

  • Be unused
  • Be in original packaging
  • Include proof of purchase

Non-Returnable Products

The following items cannot be returned:

  • Opened beauty/skincare products
  • Personal care items
  • Used products
  • Clearance or discounted items

Return Request Procedure

To start a return request:

  1. Contact our support team
  2. Provide order number and photos
  3. Wait for return approval instructions

Replacement Policy

In some cases, we may offer a replacement product instead of a refund depending on the issue reported.

Thank you for shopping with Haidere Shop.

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Refund Policy

Haidere Shop

At Haidere Shop, customer satisfaction is our priority. If you experience any issue with your order, we are here to help.

Eligible Refund Cases

You may request a refund if:

  • You received a damaged item
  • You received the wrong product
  • Your order was not delivered
  • Your item arrived defective or unusable

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind
  • Incorrect address entered by customer
  • Delays caused by customs or courier services
  • Opened or used beauty products due to hygiene reasons
  • Minor color or size differences caused by screen display

Refund Request Time

Customers must contact us within:

  • 7 days after delivery for damaged/wrong items
  • 30 days for undelivered orders

Refund Process

To request a refund, please provide:

  • Order number
  • Photos/videos of the product
  • Clear explanation of the issue

Once approved, refunds are processed within 5–10 business days.